Collaboration Cloud

Collaboration has always been an integral component of all of the Salesforce CRM platforms like the Sales, Service and Custom Clouds. Now, with the introduction of Chatter, the collaboration has been elevated to new heights as the ease of social networking communication like Facebook is now available in the business world.

Salesforce Chatter introduces a new world of real-time enterprise collaboration which makes communication within your company more efficient and comprehensive. Now, the endless volume of email chains back and forth among your associates to keep in touch and informed is a thing of the past.

Chatter allows you to stay on top of what’s happening in your company with real-time updates on people, business groups, important documents, and your top deals and accounts. The result is not only faster and smarter business decisions, but no more lost deals because a key person was not part of the communication loop or an important communication or document could not be located.

Just like Facebook and Twitter, Chatter pushes information to users in real-time and can be deployed across the entire CRM platform to monitor all facets of your business. Key personnel can be selected to be part of the communication loop and will always be kept informed about the activities of their colleagues and other developments.

Collaboration Cloud and Chatter perform seamlessly within the Salesforce CRM platform and include many powerful features and benefits that contribute to the overall success of your business.
 

		Profiles – Create individual profiles to consolidate the communication and feeds from company personnel, projects, leads, deals and other matters that need monitoring and follow-up. Individuals can provide colleagues with insight into their background and areas of expertise to share throughout the network when prompt assistance and shared knowledge is needed to resolve an issue.
Groups – In business today, people frequently form teams to work together on important projects. Group profiles help your teams get organized, share information and collaborate on documents to work more efficiently and productively. In addition, private groups can be established to work confidentially on sensitive projects with specific colleagues. Groups are easy to create and use thus allowing collaboration among colleagues in real time for sharing insights, links, and documents through Chatter groups.
		Document Sharing – Ever have trouble finding or sharing documents with colleagues? Not anymore. The Collaboration Cloud and Chatter provide instant and secure access to the records you need. Frustrating searches through email archives and folders are no longer needed as documents are logically stored for real-time access, viewing and sharing. Discussions and comments regarding a document or business issue are easily recorded for sharing by all.
Mobile  – Your iPhone, iPad or Blackberry are now  an integral part of your mobile office and serve as portals for critical information. These devices work seamlessly with Chatter to deliver important information when you need it and wherever you are. Chatter notifications can even be established to push critical alerts to your mobile device so you are always in the loop and informed. Review critical information about a customer or client before any meeting to ensure you are not “blindsided” with unexpected issues.

Other features and benefits of the Service Cloud include:

Status Updates – Insights, expert knowledge, activities, alerts and important files about important customers, projects and other matters can be shared with your colleagues from anywhere.

Feeds – Real-time feeds provide your personnel the means to collaborate on critical issues such as sales pursuits, customer projects and marketing campaigns. Feeds can be filtered so only the most important updates are routed to your associates.

Application Updates – Now, Salesforce objects such as opportunities, accounts and contacts can be part of the Chatter conversation and communication loop. When a record is updated, the update is automatically posted to your feed for viewing.

Security & Sharing – Since Chatter is developed on the secure Force.com platform, a sophisticated sharing model allows settings to be implemented so people can view only records they have permissions to access.

Social – Chatter allows relevant information from social networking sites like Facebook and Twitter to be integrated within the Salesforce platform. The result is  stronger connections with customers, prospects, and colleagues.

AppExchange – An online marketplace for over 1,000 applications and services designed for compatibility with the Collaboration Cloud to enhance your business success. Contact us so we can assist you in making the right selection.