Customer Relationship Management (CRM)

Emetrics is a Registered Consulting Partner of Salesforce and we provide professional services for the full range of Salesforce CRM solutions. Whether you are just getting started, need to optimize your current implementation or are ready to extend Salesforce to other parts of your business, Emetrics can help. Our proven project methodology supports implementations large and small alike. 

The Salesforce CRM platform has numerous benefits including ease of design, minimal up-front financial investment and standard feature-rich solutions for sales, marketing, customer service, partner management and more.  Why not implement Salesforce, the industry leader in CRM? Anything else would be second best.

Sales Cloud

Emetrics tailors Salesforce to the specific needs of your sales personnel, creating fast CRM adoption and positive results while providing management valuable tools to evaluate key performance metrics, such as:

  Are leads being contacted promptly?
  What are the win/loss ratios?
  How many calls and meetings are salespersons making?
  What is the status of the opportunity pipeline?
  Are salespersons on track to meeting their sales quotas?
  Were prior marketing campaigns successful and did the ROI meet target?

With the Sales Cloud, the information to answer these questions and more are readily available to the entire management and sales team. Corrective actions can be formulated to immediately identify and reverse adverse trends. Emetrics knows how to automate the Sales Cloud to maximize revenue and minimize administrative tasks so your sales personnel can devote more time to selling.

In summary, Sales Cloud is the tool that reps love to use, it empowers companies to manage people and processes more effectively, pursue more business in less time and close more deals. Learn more ….

Service Cloud

Today’s customers want faster, more responsive service across every channel… from the call center to the social Web. With the Service Cloud, you’ll deliver it all. It’s a complete platform for modern customer service, with all the tools and applications you need to give your customers world-class support and keep your service agents productive.

With Service Cloud, companies can quickly reduce the cost of their customer support operations and significantly improve customer satisfaction. The result is greater service productivity and a better customer experience.  And since it is a Salesforce CRM solution, it is fully compatible with the Sales Cloud and social networking venues. It provides a complete 360-degree visibility of your customers and affords your sales team real time updates and information. Now, everyone is included in the communication loop.

Emetrics can help your company design and implement the features of the Service Cloud so your company’s service support operations are fully optimized. Learn more ….